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Profile:
Apply to (Junior/Medior) Software Support Engineer - Vilvoorde - French/English
For our customer, global market leader in Belgium, we are urgently looking for an (Junior/Medior) Software Application Support Engineer with experience in supporting software solutions.
Candidates need to be fluent in English and French.
Tasks and Responsibilities
Candidates need to be fluent in English and French.
Tasks and Responsibilities
- Managing all communication with customers and partners;
- Assessing if support tickets are feature requests or product bugs;
- Resolving support tickets;
- Replicating bugs;
- Coordinating and tracking the escalation of tickets;
- Maintaining a record of all communication and actions;
- Contributing frequently answered questions to the knowledge base.
- Participating in responding to Collibra community questions and discussions.
- Assisting with quality assurance testing for new product releases.
Profile:
- Bachelor or University degree;
- 2-5 years of experience (Medior role) and 5-8 years experience (Senior role) as a Support Engineer or in a related role;
- Previous experience as Application support Engineer with supporting software solutions (one or more of following: Javascript, Java, PHP, HTML or C++)
- Experience in a Support/Help Desk environment (ticket tracking, documentation);
- Extensive knowledge of common IT infrastructure components and previous experience with a multi-tiered enterprise application;
- Comfortable with shifting hours to cover international customers when needed;
- Fluent in English and French;
Offered:
- Challenging position at market leader, working on top products;
- Personal development and opportunities to visit conferences world-wide;
- Great salary package;
- Group & health insurance;
- Company car & fuel card;
- Net allowance;
- Mealvouchers;
- Eco-cheques.